FAQs :: 2. Web

2.1. What can Fiabee do for me?

Fiabee is a service that allows you to consolidate and bring together into one place all of your data normally spread across the web, multiple computers and mobiles, while keeping the files automatically synchronized for up-to-date on the go access from any of your devices, anywhere you go.

3 Cased of Fiabee to the rescue:

  1. Keep the files you have spread across the web and social networks in one single place.

    Fiabee allows you to centralize your photos, contacts and files that you have in your social network profiles into one single place. Fiabee is compatible with popular online services such as Google Docs, Facebook, Flickr, Picasa, etc. Once you’ve linked your Fiabee account to these other accounts, you will have all of the information available in one single place: your Fiabee account.

  2. No need to carry more USB storage sticks--Your files follow you wherever you go!

    Your files will always be up-to-date anywhere you are.Once you’ve installed Fiabee on your PC, you’ll find a “Fiabee” folder under “My Documents”. Any changes you make to the files or folders within the Fiabee folder, will automatically appear on all of the other devices running Fiabee. You’ll also always have access to all of your files from the Fiabee website.

  3. Quickly share files

    Sending files via email is not very efficient, they can bounce because of size limitations or overload email storage quotas. Fiabee allows you to share complete folders or individual files with your contacts with just a simple click. Plus you’ll be able to decide what recipients can do with your files. Fiabee allows you to have efficient control over the information you share with third parties.

2.2. Downloading, changing and then uploading my files using the Fiabee website

You don’t need to have the desktop application installed on your computer in order to work with your files on Fiabee. Fiabee allows you to work directly using our web:

  1. Click on “Files” on the side menu.
  2. Download the file that you’d like to work with by clicking on the following icon:

One you’ve downloaded the file locally, you can make changes to it. When you’re ready to upload the new version to Fiabee:

  1. In https://www.fiabee.com, in the “Files” menu, click on the “Upload file” button.
  2. Select the file you’ve downloaded and made changes to:
  3. If you DON’T change the name of the file, Fiabee will detect that it’s a new version of the same file and will automatically replace the previous version. All versions will be saved.
  4. If you change the name of the file, Fiabee will interpret it as a new file and will not replace the previous version. These will be considered two different files.
  5. Fiabee will then automatically update the new version (or the new file) in all of your other devices that synchronize with Fiabee.

2.3. Using Fiabee for centralizing all of your files dispersed throughout multiple online services

Apart from using Fiabee to consolidate your PC, mobile and tablet files, Fiabee also allows you to bring together and organize into one place the files you have spread across multiple online services.

Fiabee let’s you import and fuse your Facebook, Picasa and Flicker photos, as well as your contacts from Google Contacts.

Instructions on how to import and save your data from social networks:

  1. Login into your account on https://www.fiabee.com.
  2. Click on “Cloud Services” in the side menu.
  3. You will then access the menu where you will be able to centralize all of the files you have spread across the online services where you have accounts.

Once you’ve connected your Fiabee account to the services we have available, all of the data found in those accounts, will be available in one single place: your Fiabee.

Once you’ve run the first synchronization, in order to refresh and update, for example to update and download your most recent Facebook photos into Fiabee, you will need to click on “Force synchronization.”

Google docs

Our integration specifically with Google Docs is bi-directional, making a copy of your files in your local PC folders. If you install Fiabee in your PC, this option will allow you to work independently, within your “Google Docs” folder found on your computer. Any changes you make to a file either from your Google Docs or in that same file locally, will be updated in that file found on Google Docs, Fiabee and your PC.

2.4. Updating Files from Fiabee’s web

Fiabee’s web allows you to review the files you have stored in your account. These files are modified and updated from each of the device where you are running Fiabee.

When you upload any files to your Fiabee account through the website, the file will be saved and will automatically appear in your Fiabee connected devices, including laptops, PCs, mobile phones, etc.

Instructions for uploading files to your Fiabee account:

  1. Login into your account on https://www.fiabee.com.
  2. Click on “Files” on the side menu.
  3. Access the folder where you want to upload the file(s).
  4. In the upper-hand menu, click on “Upload file”.

Upper-hand menu for uploading files

2.5. Sharing folders with others through the web

Fiabee allows you to share folders and files with other users. When sharing, you’ll also be able to decide what the user you’ve given access to can do with the files or folders you’ve assigned him, by giving him specific permission.

In order to share folders:

  1. Login into your account on https://www.fiabee.com.
  2. Click on “Files” on the side menu and find the folder you want to share.
  3. Once you’ve found the folder, click on the sharing icon:
  4. You will access the menu that allows you to manage users and their permission levels.
  5. Type in the email addresses of the users with whom you want to share the folder or file.
  6. Select the permission level you want to assign to the user you’re sending the invitation to:
    1. See, modify and share: this means the user can edit, change or delete the shared folder and its contents. The changes will also appear in the folder you’ve shared with him. The user will also be able to share the folder at his discretion.
    2. See and modify: the same permission as the previous one, except that this level will not allow the user to share the folder with others.
    3. See: The user will have a local copy of the shared folder on his PC, but any changes he makes to those files or their content, even if he deletes the file, will not be replicated in the folders of the other users he has shared with.
  7. Send the folder sharing invitation and you’re all set.

2.6. Sharing individual files with others

You can share specific files with others directly from the Fiabee website. In order to do that, just access the Fiabee website and create a share link. Send the link out to anyone and they’ll be able to download it with just one click.

File sharing links will expire 24 hours after they’re generated.

Instructions for creating and sending file sharing links:

  1. Login into your account on https://www.fiabee.com.
  2. Click on “Files” on the side menu and find the file you want to share.
  3. Once you’ve found the file, click on the sharing icon:
  4. The sharing icon appears next to the names of files and folders.
  5. We then access the menu while allows us to select which service we’d like to use for sharing the link: Email, Facebook, Twitter, MySpace or LinkedIn.
  6. Select the service where you’d like to share.
  7. Type in the email address of the people you’d like to share with.
  8. When the recipient receives the message, he needs to click on the link in order to download the file.

Selection of service for file sharing

Selection of service for file sharing

That said, the best way to maintain full control over sharing permissions is to share folders rather than specific files.

2.7. How can I see if a folder is shared, with whom and what permissions I have assigned?

You can see that a folder is shared when there is a two-person icon next to it.

The permissions assigned to the folder vary depending on the type of two-person icon you will find:

  • If you are the person who’s shared the folder (you are the “owner”), you will see two figures, one in red and one in blue.
  • If the folder was shared with you (another words, the other user is the “owner”), then both figures will be blue.

Instructions for viewing permissions assigned to the shared folders:

  1. Click on the icon that appears next to the folder we want to review.
  2. Then click on the “View shared folder info”.

Shared folder info menu

Shared folder permissions menu

2.8. How do I know when someone has shared a folder with me?

You will receive an invitation email containing a link to a shared folder. You will need to click on the link in order to accept the invitation. You can also accept the invitation without having to access your email.

  1. Click on the arrow symbol, in the upper righthand corner, next to your email address.
  2. Click on “Pending folder invitations” in the pulldown menu.
  3. You will then access a list of all pending invitations where you choose to accept them one by one.

Menu prior to access to pending invitations

Managing your received shared folder invitations menu

2.9. Uploading files directly through the Fiabee website

Fiabee’s website allows you to see the files you have on your Fiabee account. These files are automatically updated when you add or make changes to them from any of the devices you are running Fiabee on.

But you can also use the web to manually upload files. Once uploaded, these files will also automatically appear or update on your devices running Fiabee, including your laptop, PC, mobile phone, etc.

Instructions for uploading files to your Fiabee account from the web:

  1. Login into your account on https://www.fiabee.com.
  2. Click on “Files” on the side menu.
  3. Access the folder that you want to upload your file(s) to.
  4. Click on “Upload file” in the upper-hand menu.

Upper-hand menu for uploading files

2.10. Get more free space for your Fiabee account

In order to get more storage space added to your Fiabee account at no cost, just invite your friends to join. If they accept your invitation and correctly install Fiabee, both you and your friend will be rewarded free extra storage space.

Instructions for getting more free space by inviting your friends:

  1. Login into your account on https://www.fiabee.com.
  2. Click on “More Free Space” on the side menu.
  3. On this next screen, you have 3 options to invite your friends to join and receive extra free storage:
    1. Send invitations to friends by using your favorite social networks: Twitter, Facebook, LinkedIn and MySpace.
    2. Email invitations by importing your Google Contacts.
    3. Copy & paste your invitation link anywhere and share it as you wish.

Available options for sending Fiabee invitations

2.11. Recovering deleted files

If you accidentally erase a Fiabee backedup file either on your PC or from your account on the Fiabee website, we allow you to recover within a full 30 days.

Instructions for recovering deleted files:

  1. Access the https://www.fiabee.com website and login into your account.
  2. Select “Deleted Files” from the side menu.
  3. In order to recover a file, just click on the green arrow symbol:

List of all deleted files

2.12. Recovering older versions of your files

Imagine you’ve accidentally replaced your file with a new version or need to access information saved in an earlier version. Fiabee allows you to access all previously saved versions of a file, created within the last 30 days.

Instructions for recovering previous versions of a file:

  1. Access the https://www.fiabee.com website and login into your account.
  2. Click on “Files” on the side menu.
  3. Next to the name of the file, look for and lick on the following plus symbol:
  4. You will see a pulldown menu. Click on “View Versions”.
  5. You will see a complete list of changes made in the last 30 days.
  6. Select and download the version you’re looking for by clicking on the following symbol:

Submenu for accessing a list of file versions

Summary of all previously saved versions of the file selected

2.13. Security of files stored with Fiabee

All files stored on your Fiabee account are saved on the devices where you have installed Fiabee as well as on Fiabee’s secure servers.

In order to guarantee maximum protection, your files are fully encrypted and stored on Amazon servers. If you would like to know more about Amazon’s security, please do not hesitate to visit their website.

2.14. Maximum number of files you can upload through the Fiabee website

The number of files you can save to your Fiabee account is unlimited. However, for the time being, the maximum file size you can upload to your account is limited to 30 MB.

2.15. File types you can save to your Fiabee Account

Fiabee can store the vast majority of commonly used files. However, we have restricted our service to not accept the following types of files:

  • Any files saved on external hard-drives
  • Empty files
  • System and hidden files: .sys
  • Files that contain drive images: .iso, .wim, .dmg
  • Temporary files: (depending on each operating system)
  • Files found in system folders
  • Virtual Machine files
  • Log files
  • Outlook files: .pst
  • Mac bundle files: .app, .bundle
  • Linking files
  • As well as the following file extensions: .dbx, .ost, .pst, .tmp, .DES, .IIF, .ND, .QBA, .QBA.TLG, .QBB, .QBM, .QBR, .QBW, .QBW.TLG, .QBX, .QBY

2.16. Permanently deleting files

If you delete a file from your account on the Fiabee website, within 30 days the file will be permanently deleted from our servers. But you can also force Fiabee to permanently delete any file immediately:

  1. Click on “Deleted Files” on the side menu.
  2. In order to permanently erase a file, click on the red X symbol:

List of deleted files

2.17. Making changes to my personal account information

If you want to make changes to the email address or password linked to your account:

  1. Click on the arrow symbol, in the upper righthand corner, next to your email address.
  2. In the pulldown menu, click on “My Account”
  3. Follow the instructions on the screen to make changes to your contact information and password.

Menu for making changes to your account information

2.18. Downloading a file from the Fiabee website

All files changed, updated or edited to your Fiabee account, can be downloaded from the Fiabee website at any time. This means that you can have on-the-go access to your files from any browser with access to the Internet:

  1. Click on the following download icon that appears next to each file:
  2. The file will download to your computer.

2.19. Can I upload, update or change files on my Fiabee account from my PC, laptop, mobile phone, tablet or browser?

All files changed, updated or edited to your Fiabee account, can be downloaded from the Fiabee website at any time. This means that you can have on-the-go access to your files from any browser with access to the Internet:

  1. Click on “Download” on the side menu.
  2. Install the Fiabee application you need for your device:
    1. Fiabee for Windows
    2. Fiabee for Android mobile phones
    3. Fiabee for Chrome (application specifically designed for the Chrome browser)
  3. Follow installation instructions on each device in order to properly synchronize and manage your files..

Download Fiabee menu

2.20. Send notifications for shared folders and their contents

For each shared folder and its contents (subfolders and files), you can send notifications to users with whom you share that particular folder, either to notify any change in one of the content files or to send a message.

To send a notification:

  1. Click on “Files” on the side menu.
  2. In the shared folder, click on the symbol to view options.
  3. Select "Send notification".
  4. Select the users you want to send the notification to or click "Select All", insert the comment you want to notify and click on "Send notification".